FAQ's

Pink a la Mode FAQ’s

What does *exclusions apply include?

Exclusions apply includes, but is not limited to, Mystery Boxes/Bags, New Releases, Preorders,  and Final Sale

What if my package is lost or stolen?

Pink a la Mode cannot be held responsible for stolen/lost packages when the USPS/ UPS tracking systems show that the package was DELIVERED. However, in the event that your package was lost, and the shipping service verifies that it was lost, we can help you file a claim with USPS/ UPS to report your lost shipment.

What do I do if I forgot to use my promo/discount code on my purchase?
Unfortunately, we are unable to offer a refund or credit when a reward code has not been redeemed at the time of purchase

How do I change my order or address?
Orders begin processing the minute they are placed and cannot be changed once submitted. Please review your purchase before submitting your order to ensure billing/shipping, quantities ordered, or sizes of clothing are correct. We are not able to add or remove items, or update the shipping address after the order is confirmed.

Do you sell or ship internationally?

We love our international community and would love to be able to offer our products worldwide; however, Pink a la Mode only sells and ships within the 50 United States, Puerto Rico & Guam. 

What do I do if the item I ordered arrives damaged?
Please email support@pinkalamode.com

Am I able to use 2 reward codes on a single purchase?

Unfortunately, No. All of the rewards (Affiliate, Pink points, Automatic Discounts ex. 20% off Loungefly - Discount Applied at checkout) are considered a discount code. Our system does not allow coupons stacking and is limited to only one reward code during checkout.

Pink points can not be used on promotional period items.

Do you accept Sezzle?
Yes, we do! If you do not have Sezzle, you can sign up here: https://sezzle.com/signup

What if an item I bought goes on sale?
If an item you ordered is marked "Sale" within 7 days of ordering, we would be happy to provide you with a price adjustment of the difference as store credit. 

Please note this policy does not cover sales by coupon code, Black Friday/Cyber Monday/End of Year Sale/Semi-Annual Sale or limited time promotions. Price adjustments are not provided on products already purchased on sale. 

Where are you located?
We are located in Walnut, California