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FAQ's

Pink a la Mode FAQ’s:


Do you ship to freight forwarding addresses?
Pink a la Mode does not ship to International or domestic freight forwarders.  

If we find this is being abused, we reserve the right to cancel your order at our discretion. Thank you for your cooperation.

What if my package is lost or stolen?
Pink a la Mode cannot be held responsible for stolen or lost packages when the USPS/ UPS tracking systems show that the package was DELIVERED. However, in the event that your package was lost, we can help you file a claim with USPS/ UPS to report your lost shipment.


How do I change my order?
Orders begin processing the minute they are placed and cannot be changed once submitted. Please review your purchase before submitting your order to ensure billing/shipping, quantities ordered, or sizes of clothing are correct. We are not able to update quantities, add or remove items, or update the shipping address after the order is confirmed. 

What do I do if I am missing an item from my order?  
Please email support@pinkalamode.com


What do I do if the item I ordered arrives damaged?
Please email support@pinkalamode.com


Do you ship to PO boxes?
We do not ship to PO Boxes.


Do you sell or ship internationally?
We DO NOT sell or ship internationally.  


Do you offer exchanges?
Pink a la Mode items often sell out quickly, so we are unable to offer exchanges. You will need to return the goods you no longer would like to keep and make a new purchase from our site.


How do I track my package?
Once your order ships, you will receive a shipping confirmation e-mail with your tracking information to the email you registered with.


How soon will my order ship?
Orders will usually ship out within 3-5 business days from our warehouse in Placentia, California. We ship orders Monday - Friday, during regular business hours only (9am-5pm). We do not ship on holidays or weekends. Please note that orders placed during a sale or promotion may take longer to process. Thank you for your patience! Once your order has been shipped, you will receive a confirmation email with tracking information, to the email you registered with.


When will my preorder ship?
The estimated shipping date will be highlighted on the product's page. As this date is an estimate, it is subject to change without notice. Please monitor the website should you wish for an update on your preorder.  If you purchased In-Stock items along with Pre-Order items, your entire order will be held until all items are available to ship. We will not split ship your order.

When will a sold out product be restocked?
Be one of the firsts to be notified when a sold-out product is restocked! Just enter your e-mail address on any sold-out product's page to be contacted when it is back in stock! 

Do you accept Sezzle?
Yes, we do! If you do not have Sezzle, you can sign up here: https://sezzle.com/signup

What shipping carriers do you use?
We ship out packages via UPS & USPS (United States Postal Service).


Where are you located?
We are located in Placentia, California