FAQ's

Pink a la Mode FAQ’s:


Do you ship to freight forwarding addresses?
Pink a la Mode does not ship to International or domestic freight forwarders.  

 

What if my package is lost or stolen?
Pink a la Mode cannot be held responsible for stolen/lost packages when the USPS/ UPS tracking systems show that the package was DELIVERED. However, in the event that your package was lost, and the shipping service verifies that it was lost, we can help you file a claim with USPS/ UPS to report your lost shipment.


What do I do if I forgot to use my promo/discount code on my purchase?
Unfortunately, we are unable to offer a refund or credit when a reward code has not been redeemed at the time of purchase

How do I change my order?
Orders begin processing the minute they are placed and cannot be changed once submitted. Please review your purchase before submitting your order to ensure billing, quantities ordered, or sizes of clothing are correct. We are not able to update quantities or add or remove items.

What do I do if I am missing an item from my order?  
Please email support@pinkalamode.com


What do I do if the item I ordered arrives damaged?
Please email support@pinkalamode.com


Do you ship to PO boxes?
We DO NOT ship to PO Boxes.


Do you sell or ship internationally?

Unfortunately, at this time we only sell & ship to the 48 contiguous United States, and also Alaska, Hawaii, Puerto Rico & Guam


Do you offer exchanges?
Pink a la Mode items often sell out quickly, so we are unable to offer exchanges. You will need to return the goods you no longer would like to keep and make a new purchase from our site.


How do I track my package?
Once your order ships, you will receive a shipping confirmation e-mail with your tracking information to the email you registered with.


How soon will my order ship?
All orders will be processed for shipment within 3-7 business days of your order being placed, except during holidays and weekends. Once your order has been shipped, you will receive a confirmation email with your tracking info provided. Please note that orders placed during a sale or promotion may take longer to process. Thank you for your patience! 


When will my preorder ship?
The estimated shipping date will be highlighted on the product's page. As this date is an estimate, it is subject to change without notice. Please monitor the website should you wish for an update on your preorder.  If you purchased In-Stock items along with Pre-Order items, your entire order will be held until all items are available to ship. We will not split ship your order.

Am I able to use 2 reward codes on a single purchase?
Unfortunately, No. All of the rewards (Affiliate, Pink points, Automatic Discounts ex. 20% off Loungefly - Discount Applied at checkout) are considered a discount code. Our system does not allow coupons stacking and is limited to only one reward code during checkout.

Pink points can not be used with promotional period items.

Do you accept Sezzle?
Yes, we do! If you do not have Sezzle, you can sign up here: https://sezzle.com/signup

What shipping carriers do you use?
We ship out packages via UPS & USPS (United States Postal Service).

What if an item I bought goes on sale?
If an item you ordered is marked on "Sale" within 7 days of ordering, we would be happy to provide you with a price adjustment of the difference as store credit. Please reach out to customer service with your order information. 

Please note this policy does not cover sales by coupon code, Black Friday/Cyber Monday or limited time promotions. Price adjustments are not provided on products already purchased on sale. 


Where are you located?
We are located in Walnut, California