Return Policy

 

Return Policy

Our top priority is to make sure you are happy with your purchase. If you are not happy, we will gladly accept returns within 30 days of the delivery date, unless otherwise stated herein.  Returns after 30 days from date of delivery will not be accepted.

To initiate a return, please email support@pinkalamode.com. We will then reply to you with a Return Authorization Form. Please do not send back an item without first being sent the Return Authorization Form. We will not be able to process your return without it and we will need this form to be included with the return package as well.

• Merchandise must be returned NEW, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. No returns or exchanges will be accepted if the merchandise has been used or worn, smells of perfume, smoke, pets, is covered in pet hair or we see any visible blemishes, then your return will be denied.  The item will be returned to you at your cost.
• Return products in excess of $100.00 are subject to a 15% restocking fee.
• Shipping fee's are NON-REFUNDABLE.
• Orders containing 3 or more of the same item are considered "bulk" orders and are non-refundable.
• Customer is responsible for all return shipping charges unless item is damaged/defective.  You will not be reimbursed for your original or return postage.
• Once your return has been received please allow 2-7 business days for processing and 3-7 business days to receive your credit.
• We'll process your refund/credit as soon as we receive your returned merchandise in our warehouse. Depending on the bank’s policy it can take up to 10 business days to see the credit on your account. You will not be reimbursed for your original or return postage.
• Cancelled orders in excess of $200.00 are subjected to a 15% cancellation fee.
• A Pink a la Mode E-Gift Card is not redeemable for cash or returns/exchanges.
• Pink a la Mode items often sell out quickly, so we are unable to offer exchanges. You will need to return the goods you no longer would like to keep and make a new purchase from our site.
• We do not consider bent backer cards a defect.  We do not offer new cards or replacements.  
• We do not accept returns or exchanges on BOGO sale items.

Damaged/Defective Product return policy:

If your product has been damaged from the factory or if the product is defective, we will gladly replace the item if Pink a la Mode has the product in stock.  Once the damaged/defective product is returned to our warehouse, we will replace the damaged item, or issue you a refund.  We do not hold in-stock items. If it is not in stock, when we receive your return, we will issue a refund to the form of payment you used when you purchased the item. 

Pin return policy:

Every pin is hand crafted.  There will be slight imperfections.  We do not offer exchanges or discounts on pins with slight imperfections.  If you are unhappy with your pin you can return it for a refund. Damaged, defective pins must be reported within 7 days of delivery.

We DO NOT accept returns on the following items:

Makeup, Candy, Consumable Products, Blind Bags/Mystery Items, Masks, Hair Accessories, Gift Cards, Swimwear, and Comic Books.
Collectibles: Funko - If you are attempting to exchange or return a Funko POP! Figure, here are some things you need to know. POP! Figures are mass-produced. As a result, minor variations occur during the manufacturing process. These variations can include slight creases or scuff marks on the
packaging. While we wish everyone could receive a pristine box, it isn’t always the case. A box flaw is not considered a true defect as long as the POP! Figure itself is unaffected.

 

This Return Policy is subject to change, for any or no reason, from time to time at Pink a la Mode's sole discretion without advance notice to its customers.